Modern IT Management – Empowering the Smarter Enterprise

January 30, 2019 Juliet Strong

What is Modern IT Management?

Since the introduction of Windows-as-a-Service, Microsoft has been urging enterprises to move away from their traditional IT management ways.  So what is traditional IT management, and why do enterprises need to change and adopt a Modern IT Management approach?

Traditional IT is a device-centric, rather than user-centric approach, in which only business-owned single devices are issued and used in the workplace.  These devices are managed on-premise by IT teams, resulting in a highly labour-intensive, high cost and reactive business environment.  But the world we work in is changing, and in response organisations need to empower their employees to work smarter, work from anywhere, and work on any device.  Confining them within corporate networks, single-devices, and legacy applications is the surest way to hamper productivity and business agility.

Strategically-minded IT teams are moving away from traditional IT management, and empowering the smarter enterprise.  They’re rethinking their existing tools, embracing cloud-first, and a more simplified, user-centric, modern device and application management approach.

Harnessing Modern IT Management

Microsoft Intune is a cloud-based enterprise mobility management platform that helps organisations manage the mobile devices employees use to access corporate data and applications.

Used as either a stand-alone solution, or in conjunction with a wider EMS (Enterprise Mobility and Security) suite, including Azure Active Directory and Azure Information Protection, Intune’s mobile device management (MDM) and application management platform (MAP) allows for administrative back-end control of employee access to sensitive information on personal or company-owned devices.

The benefits?

  • Security – Keep track of how users access sensitive business data by controlling the way business is run on private or company-owned devices. Lost or stolen devices can easily be locked or wiped to prevent a data breach, and automated deployment of software updates can minimise the risk of security incidents.
  • Mobility – employees can work from anywhere at any time, accessing important information from any device with the data updated in real-time. Employees providing out-of-hours operational cover no longer face a 3am drive to the office to fix problems, as they can just as easily access the same systems from home
  • Cost-Efficiency – user-centric, rather than device-centric, licensing means costs don’t rise as employees adopt new technologies. If users need a second or even third mobile device, it won’t affect licensing cost

The Bigger Picture

Whilst the benefits of an easier, simpler, automated approach are of course highly attractive, the bigger picture lies in what those benefits in turn allow IT teams to deliver back to the wider business:

  • Turn the IT department from a cost centre to a profit centre – with IT teams spending less time on mundane tasks such as adding a user’s email to their BYOD mobile, or updating a corporate app so it’s compatible with the latest version of iOS, they can instead spend more time on profit-generating activities such as building new websites, and developing advanced customer-facing applications
  • Generate competitive advantage – deploy new innovations faster, which therefore increases market share, grows revenue and improves customer retention
  • Keep the lights on – CIOs/CTOs are under increasing pressure to deliver all the benefits of modern IT management whilst not neglecting the basics. So, the less time and effort needed to keep the lights on, the more time and effort can be spent on value-added activities
  • Attract and retain talent – today’s employees expect access to the best devices and technologies; an employee who has the latest iPhone for their personal device is not going to be happy working on a five year old laptop
  • Collaboration – by giving users advanced tools they can easily share information with peers and customers, exchange and discuss ideas, and ultimately drive better outcomes

Modern IT Management in Practice – Slater and Gordon

New Signature has been working with Slater and Gordon, a cutting edge Law Firm, to transform their key on-premise Win32 apps / LOB and Web Application landscape in Intune.

This is enabling them to use a modern approach to deploying and managing applications via the Azure Portal.  Legacy apps and Cloud applications have been repackaged and can now be consumed with Microsoft Managed Devices (MMD) with very little user intervention.

Reducing service desk incidents and helpdesk tickets is also just another benefit of how MMD is affecting their environment which in turn allows them to focus on releasing changes and concentrating on improvement rather than having to constantly firefight.

MMD is allowing Slater and Gordon to have a more agile workforce with the flexibility for remote working, whilst delivering applications and Windows updates in a more evergreen way which improves productivity in today’s challenging working environment.

Ready to empower your smarter enterprise?

If you have any reticence to throw out past practice, put it firmly behind you and embrace a smarter future with Modern IT Management transformation services.  We have the vision, competence and experience to deliver a migration framework customised to your device and application landscape, as well as the user personas you serve.  Talk to a New Signature expert today.

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